How to Track Speed Post Status: SMS, Online & Complaint Guide 2026
Waiting for a passport, PAN card, or an urgent parcel? India Post Speed Post is reliable, but sometimes the tracking status ("Consignment Details Not Found") can give you a panic attack. In 2026, there are 3 fast ways to track your package status immediately.
Method 1: Track via SMS (No Internet Needed)
📲 SMS Syntax
Send the following SMS to 166 or 51969:
POST TRACK <13-Digit-Number>
Example: POST TRACK EM123456789IN
Note: Charges may apply as per your strict SMS pack. Ensure "POST TRACK" is in CAPITAL letters.
Method 2: Official Online Tracking
The most detailed status is available on the India Post website.
- Visit the Official Tracking Page.
- Enter your Consignment Number (e.g., EU123456789IN).
- Solve the captcha (Math problem).
- Click Search.
Method 3: Speed Post Complaint Numbers (2026)
If your package tracking is stuck at "Item Dispatched" for more than 4 days, or if it says "Delivered" but you haven't received it, contact support immediately.
| Service Type | Contact Detail |
|---|---|
| Toll-Free Number | 1800 266 6868 (9 AM - 6 PM) |
| Email Support | exclude@indiapost.gov.in (For International) customercare@indiapost.gov.in (Domestic) |
| Twitter Support | Tweet to @IndiaPostOffice (Fastest response) |
Troubleshooting: "Consignment Details Not Found"
If you see this error, don't panic. It often happens because:
- The data entry at the booking office is delayed (Wait for 24 hours).
- The number is typed incorrectly (Check for 'O' vs '0').
- The package was booked via a franchise (Data sync takes longer).
Pro Tip: Speed Post articles are considered "Lost" definitively only after 150 Days. However, you should file a complaint online via PGPortal if there is no movement for 7 days.
📲 New: Track via WhatsApp
You can now check basic status via India Post's unofficial WhatsApp updates (if available in your circle) or simply use the Post Info App available on Android Play Store for one-tap tracking.
Conclusion
Tracking Speed Post in 2026 is easier with SMS and Twitter support. Always keep your Receipt safe until delivery—you will need it to claim compensation (Double speed post charges) in case of loss.